Paytm Help- FAQs Related to Mobile Operators

Paytm Help- FAQs Related to Mobile Operators. Paytm is India’s largest mobile payments and commerce platform. It started with online mobile recharge and bill payments and has an online marketplace today. In a short span of time, we have scaled to over 250 Mn registered users. Paytm is the consumer brand of India’s leading mobile internet company One97 Communications. For latest deals and Free Recharge Tricks visit our Home Page.

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Paytm- FAQs Related to Mobile Operators

I don’t know recharge plans of my operator, help!

Just enter your mobile number and click on “Browse plans” in amount textbox. We will display all current talktime, 2g, 3g and special packs. Just click on the one you want to recharge.

How will I get to know whether my recharge transaction has been successful?

Once you complete your three-step process of mobile recharging on, you will receive the following from us:
  • Immediate response on your screen
  • Receipt in an email
  • SMS on your mobile
  • SMS from your operator with recharge details

What should I do if I do not receive any recharge from the mobile operator for the successful transaction on

When you make a recharge, you get recharge details from your Operator within 30 seconds after a successful transaction. If you do not get an update/SMS on recharge then please get in touch with us at

My recharge or bill payment appears “Queued”. What does this mean?

This means your payment for recharge or bill payment was successfully submitted. However your operator is yet to process this payment. Paytm automatically updates order status once we receive and update. We also send you final status via email and SMS

When I was doing the recharge on, I got a response that my recharge was unsuccessful. What does this mean?

This could be due to the below mentioned reasons :
  • Your mobile operator’s server was temporarily down.
  • The entered amount was not accepted by your mobile operator as a valid recharge value.
  • There was a temporary network issue and we were not able to connect your request to your mobile operator.

You can also reach out to us at

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