Return Product on Flipkart January 2023, Have you bought a product from Flipkart? And now you want to return it and want your refund or exchange your purchased product? In today’s post, I’ll show you how to return product on Flipkart and get full refund.
You can also exchange your purchased product. If you have purchased a product related to clothing/footwear and now you want smaller or larger size then you can apply for exchange too.
Flipkart is India’s leading online shopping store. It provides a wide range of options and convenience offers for you. But unfortunately, sometimes it happens that you are not happy with the products that are not up to the mark for one reason or the other.
At that time you can simply return or exchange the product on Flipkart through flipkart my order return under the Flipkart return policy. Here is how the Flipkart return or exchange policy works. how to return flipkart product in warranty, return of flipkart product, return product in flipkart.
How to return product on Flipkart in January 2023?
1: Log in to ‘Flipkart’ and go to your ‘Orders’ tab.
2: Click on the ‘Return’ option to create a request.
3: Select your applicable reason for return -based on which the option. Three options will be available:
Exchange: Your order will be exchanged for a new identical product of a different size or colour.
Replace: The product you ordered will be replaced with an identical product in case it is damaged (broken or spoiled) or defective (has a functional problem that causes it not to work).
Refund: If the product of you choose is unavailable in your preferred size or colour or model, or if it is out of stock, you may decide that you want your money back. In this scenario, you may choose ‘Refund’ to have your money returned to you.
4: Depending on the kind of product you wish to return, your return request may have to undergo a verification process.
5: Following the verification process and confirm your decision based on the category of the product you ordered.
6: For a smooth returns process keep all the requisite items handy, including invoice, original packaging, price tags, freebies, accessories, etc.
7: The ‘Pick up’ and ‘Delivery’ of the product you ordered will be scheduled hand-in-hand in case of exchanges and replacements.
Note: Flipkart will then send someone to collect the item, and send a replacement. You’ll get email updates throughout the process. And if you have requested for the ‘Refund’ then it will be initiated and processed if applicable
Flipkart Return Policy
In above steps we explained How to return in flipkart ?. But You should read the Flipkart Return Policy before you buy any product. If you order items on COD, then flipkart return policy for cash on delivery is same. But when you get refund, you need to provide bank details for NEFT payment.
Returns is a scheme provided by respective sellers directly under this policy. In terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy.
For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below
The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.
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Part 1 – Category, Return Window and Actions possible
|Category||Returns Window, Actions Possible and Conditions (if any)|
|Lifestyle: Jewellery, Footwear Accessories, Travel Accessories, Watch Accessories, etc..|
Home: Pet Supplies & Rest of Home. (Except Home décor, Furnishing, Home Improvement Tools, Household Items)
|10 days Refund or Replacement|
|Lifestyle: Watch, Winter Wear (Blazer, Sweatshirt, Scarf, Shawl, Jacket, Coat, Sweater, Thermal, Kid’s Thermal, Track Pant, Shrugs), etc…||10 daysRefund, Replacement or Exchange|
|Lifestyle: T-Shirt, Footwear, Sari, Short, Dress, Kid’s (Capri, Shorts & Tops), Men’s (Ethnic Wear, Shirt, Formals, Jeans, Clothing Accessory). Women’s (Ethnic Wear, Fabric, Blouse, Jean, Skirt, Trousers, Bra), Bags, Raincoat, Sunglass, Belt, Frame, Backpack, Suitcase, Luggage, etc…||14 days Refund, Replacement or Exchange|
|Medicine (Allopathy & Homeopathy)||2 daysRefund|
|Home: Home Improvement Tools, Household Items, Home décor, Furnishing||7 daysRefund or replacement|
|Books (All books)Sports Equipments (Racquet, ball, support, gloves, bags etc.)Exercise & Fitness Equipments (Home Gym combos, dumbbell etc.).|
Auto Accessories – Car and Bike accessories (helmets, car kit, media players etc.)
|7 days Replacement onlyFree replacement will be provided within 7 days if the product is delivered in defective/damaged condition or different from the ordered item.Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.|
|Toys (Remote controlled toys, Learning toys, Stuffed toys etc.)Stationary (Pens, Diary notebooks, Calculators etc.)Musical Instruments (Microphones & Accessories, Guitars, Violins etc.)||10 days Replacement onlyFree replacement will be provided within 10 days if the product is delivered in defective/damaged condition or different from the ordered item.Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.Non-Returnable – All Wind Instruments (Harmonicas, Flutes etc.) This item is non-returnable due to hygiene and personal wellness.In case these products are delivered in damaged/defective condition or different from the ordered item, we will provide a free replacement.|
|All Mobiles (except Apple & Google phones),Electronics – (except Apple / Beats, Google, Realme, Samsung, JBL& Infinity, Epson, HP, Dell, Canon, MI Products (Tablets,Laptops, Smart Watches).|
All Small Home Appliances (Except Chimney, Water Purifier, Fan, Geyser)Furniture – Hammock Swing & Stool
|7 days Replacement onlyIn order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit. If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service centre to resolve any subsequent issues.In any case, only one replacement shall be provided.|
|Mobile – Apple & Google phones.|
Electronics – Apple / Beats, Google, Realme, Samsung, JBL & Infinity, Epson, HP, Dell, Canon & MI Products (Tablets,Laptops, Smart Watches)
|7 days Replacement only. For all functionality related issues, do contact the brand authorized service centre directly.· Authorized Service Partner Locator|
|Furniture, Large appliancesRest of Small Home Appliances – Chimney, Water Purifier, Fan, Geyser only||10 daysReplacement onlyFor products requiring installation, returns shall be eligible only when such products are installed by the brand’s authorized personnel. In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a brand service centre to resolve any subsequent issues.In any case, only one replacement shall be provided.|
|Grocery – (Dairy, Bakery, Fruits and Vegetables)||2 Days Refund Only|
|Grocery – (Remaining items under grocery)||10 daysRefund onlyFruits and Vegetables ordered would be delivered only in the first attempt. In order to ensure that you get fresh fruits and vegetables, we will not be making reattempts to deliver your fruits and veggies in case you miss your slot. Rest of grocery items from Supermart would be delivered through reattempt in case you miss your slot.|
|Try & Buy||10 daysRefund onlyThis policy shall be applicable selectively (geographical coverage, product, customer and time periods).Try & Buy benefits shall be applicable only if the product was bought when the item was on Try & Buy. Else normal category policy shall apply on the order. In any case, only one replacement shall be provided.|
|No Questions Asked||10 daysRefund or replacementThis policy enables easy product return requests for customers through the Platform, subject to product validations at the time of pick-up and fraud prevention mechanisms.This policy shall be applicable only if the product was bought when this policy was applicable to the product. If not, the policy shall apply to the order. It is clarified that a customer may only be able to seek a one-time replacement under this Policy, subject to the other terms provided herein.Exceptions to this policy: Following claims will be covered under the policy provided and through corresponding validation processesa. product undeliveredb. product/accessories missingc. wrong product/accessories delivered|
|No Returns categories||Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.You can view the complete list of non-returnable products|
Part 2 – Returns Pick-Up and Processing
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address
During pick-up, your product will be checked for the following conditions:
|Correct Product||IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.|
|Complete Product||All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.|
|Unused Product||The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.|
|Undamaged Product||The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.|
|Undamaged Packaging||The product’s original packaging/ box should be undamaged.|
The field executive will refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
Part 3 – General Rules for a successful Return
- In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
- In cases where a product accessory is found missing/damaged/defective, the seller may either process a replacement of the particular accessory or issue an eGV for an amount equivalent to the price of the accessory, at the seller’s discretion.
- During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, these category-specific replacement/return general conditions will be applicable.
- For products where installation is provided by Flipkart’s service partners, do not open the product packaging by yourself. Flipkart authorised personnel shall help in unboxing and installation of the product.
- For Furniture, any product-related issues will be checked by authorised service personnel (free of cost). And attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.
‘In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.’
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