Paytm Faqs- Need Help to Paytm Signup/Change / Edit information

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Paytm is India’s largest mobile payments and commerce platform. It started with online mobile recharge and bill payments and has an online marketplace today. In a short span of time, we have scaled to over 250 Mn registered users. Paytm is the consumer brand of India’s leading mobile internet company One97 Communications. One97’s investors include SoftBank, SAIF Partners, Alibaba Group, Ant Financial (Alipay) and Mediatek. We strive to maintain an open culture where everyone is a hands-on contributor and feels comfortable sharing ideas and opinions. Our team spends hours designing each new feature and obsesses about the smallest of details.

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Paytm Faqs- Need Help to Paytm Signup/Change / Edit informationMy Account


Paytm Signup Account

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I don’t have an account on Paytm. Can I still recharge?

You would need to create an account to recharge. At Paytm we strive to make your life simpler. We have 2 second registration process which you can breeze through while selecting your recharge details and coupons

I don’t have an account on Paytm. Can I still recharge?

Signing Up has its advantage. You can:

  • View your all your past orders and transactions on Paytm.
  • Manage and edit your personal information like your billing and shipping address.
  • Track and check the status of your orders.
  • Cancel orders or items from a particular order.
  • Download a detailed receipt of all your transactions or orders on Paytm.
  • Add money to Paytm Wallet which enables super fast recharges and order placements.
  • Be a part of our contests and special deals, get free coupons and enjoy member benefits.

How do I sign up to shop, recharge or pay my bills on Paytm?

It’s simple. First make sure you have the latest version of the Paytm app.

  • Click on the ‘Cart’ icon and go to click on the top panel that says ‘Hello!’
  • Go to ‘Create Account’, fill in your details.
  • Click on ‘Create account’ and you’re good to go!

Can I use the same Paytm accountfor my recharges and buying or selling?

Of course you can. We like to keep things simple and the best part is you can avail of all of this under one roof with just a single account.

Paytm Change/Edit information

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I want to change my registered email address?

Your new email address will be updated real-time. It’s important to use a valid and preferably your own email address as we send your order details to this email address.

  • Click on the cart icon on the top-right and go to ‘Settings’.
  • Go to ‘Edit’ on the top right corner.
  • Edit your email address and click on the ‘Save’ option on the top right.

As and when you change your registered email address, you will receive a verification email. Click on the verification link sent to your email address to complete the process.

How can I change my password?

We suggest you do not share your password with anyone, not even with someone claiming to be from Paytm.

  • Click on the cart icon on the top-right and go to ‘Settings’.
  • Click on ‘Change Password’.
  • Enter your current and new password and ‘Save’ it.

How do I change my registered mobile number?

Use your own mobile number here as you will receive real-time SMSes on transactions. Also from time-to-time we send a one-time password [OTP] to your mobile number, so you can proceed with a transaction on Paytm.

  • Click on the cart icon on the top-right and go to ‘Settings’.
  • Go to ‘Edit’ on the top right corner.
  • Edit your mobile number and click on the ‘Save’ option on the top right.

As and when you change your mobile number, you will receive a verification code. Key in the verification code to complete the process.

How do I change my registered mobile number?

Your shipping address for each transaction is your default billing address. This can be changed though.

  • Click on the cart icon on the top right and go to ‘Settings’.
  • Click on ‘Shipping Address’ and go to ‘Add new address’ at the bottom of the screen.
  • Enter your address and ‘Save & continue’.

You can add multiple addresses as your shipping address.

Can I add more than one delivery address?

Yes you can add multiple shipping or delivery addresses. However, remember that all items placed in a single order [Order ID] will and can only be delivered to one of those delivery addresses. If you want different items delivered to different address you need to place them as separate orders [Order IDs].

I’ve forgotten my password. What do I do?

Do not hit the panic button.

  • Click on the ‘Cart’ icon on the top right.
  • Click on ‘Hello!’ and then again on ‘Forgot Password?’.
  • Enter your registered email address or mobile number.
  • Click on the link sent to email to reset your password.

Paytm Help- FAQs Related to Recharging at Paytm


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